سياسة الاستبدال والاسترجاع

Return and Exchange Policy:

Orders can be canceled or returned while in the processing stage.

Orders can be canceled or returned while in the shipping and delivery stage, with shipping fees deducted.

Returns are accepted if the customer has received the order and wishes to return the product within three days of receipt, provided the product is in its original condition with all tags and packaging intact. Shipping fees will be deducted, and the store team will verify that the product is in its original condition.

Exchanges and returns are accepted within seven days of the customer's receipt of the order if a defect in the product's quality is discovered upon inspection.

For promotional offers, the entire offer is refundable at its original price. Partial returns or refunds are not accepted, provided the products are in their original condition with all tags and packaging intact. Shipping fees will be deducted, and the store team will verify that the products are in their original condition.

The exchange process takes between one and ten days, and refunds to your account take between 5 and 14 business days from the date we receive the returned product.

Notes regarding exchanges and returns:

Exchange or return requests must be submitted by contacting customer service via WhatsApp at +966568204810.

When contacting us, please include the invoice, the customer's name, and bank account details, which must match the name on the invoice.

Customer service hours: Sunday - Thursday, 10:00 AM to 6:00 PM.